At FirstPhase Private Healthcare, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website http://firstphaseprivatehealthcare.co.uk  and engage with our services. 

By using the Site, you agree to the collection and use of your personal information in accordance with this policy.

We collect personal information in the following ways:

• Personal Identifiable Information (PII): When you request information, schedule a consultation, or sign up for our services, we may collect personal details such as:
  
  • Name
  • Email address
  • Phone number
  • Health information (where relevant)

• Usage Data: We may collect information on how you access and use our website and to get in contact with you after filling in a contact form on our site. This may include details like your IP address, browser type, browser version, pages visited, time spent on those pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies to track the activity on our website and store certain information. You can manage your cookie preferences through your browser settings.

We use the personal data we collect for the following purposes:

• To provide healthcare services and consultations to you.
• To communicate with you regarding your healthcare needs, appointments, and services.
• To process payments and manage financial transactions (where applicable).
• To improve the user experience on our website.
• To send you promotional materials, newsletters, or other information related to our services (with your consent).
• To comply with legal obligations and regulatory requirements related to healthcare services.

We process your personal data in accordance with the UK GDPR. The legal bases for processing your personal information are:

• Consent: Where you have provided explicit consent for us to process your personal data (e.g., signing up for services or receiving marketing materials).
• Contractual Necessity: To fulfill a contract or provide a service that you have requested.
• Legal Obligation: To comply with our legal obligations, particularly in relation to healthcare regulations and data protection laws.
• Legitimate Interests: To pursue legitimate interests, provided this does not override your rights and freedoms.

We are committed to ensuring that your personal information is secure. We implement a range of security measures, including encryption, firewalls, and secure data storage practices, to safeguard your personal data.

However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information. We encourage you to take precautions to protect your data, such as choosing strong passwords.

We will not share your personal information with third parties, except in the following cases:

• Healthcare Providers: We may share your data with medical professionals or third-party service providers who are involved in your healthcare, as necessary for providing services.
• Service Providers: We may share your data with trusted third-party providers that assist us in operating our website, conducting business, or providing services to you (e.g., payment processors, email service providers).
• Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For healthcare-related data, we will retain records for a period required by UK healthcare regulations, typically at least 8 years after your last treatment, unless a longer retention period is required by law.

Under the UK GDPR, you have certain rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information we hold.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data in specific circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to certain types of data processing, such as direct marketing.

If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

First Phase Private Healthcare
Email: info@firsphaseprivatehealthcare.co.uk
Phone: 01268 381 555
Address: Regus Jubilee House, Great Warley, Brentwood, CM13 3FR

Last Updated: 11/05/2025